I was charged a higher amount than posted on the shelf for a product. I went to the customer service desk and was given the difference (and some comments that I considered somewhat rude). I mentioned that I thought I was entitled to the product for free. The person told me that since it was not advertised in their weekly flyer, I was only eligible for the price difference. I looked this up at the Connecticut consumer protection site, and it is not correct, I should have gotten the item for free.
What is most disturbing is that I emailed Shaw's on 9/16/08, again a week later, then a third time a week later. All I ever received in reply was the automated responses saying that I would receive a reply in 24 hours (never did). I finally called them and was told that they would forward the issue to the store manager and district manager - that was a week ago and still no response.
I don't expect any store to be perfect, but why have a way to report issues and never respond?
This occurred at the Shaw's store in Canton, CT.
Monetary Loss: $3.